Book
Delivering satisfaction and service quality : a customer-based approach for libraries
Record details
- ISBN: 083890789X (alk. paper)
- Physical Description: xiv, 181 p. : forms ; 28 cm.
- Publisher: Chicago : American Library Association, 2001.
Content descriptions
| General Note: | Includes index. |
| Bibliography, etc. Note: | Bibliography: p. 171-175. |
Search for related items by subject
| Subject: | Reference services (Libraries) > United States > Management. Consumer satisfaction > United States. |
Available copies
- 1 of 1 copy available at State Library of Alabama.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| APLS | 025.52 HER | 31291002496451 | STACKS | Available | - |
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