Record Details

Catalog Search

Back To Results
Showing Item 3 of 3

Digital reference services  Cover Image Book Book

Digital reference services

Katz, William A., 1924- (Added Author).

Record details

  • ISBN: 0789023199 (alk. paper)
  • ISBN: 0789023202 (pbk. : alk. paper)
  • Physical Description: 331 xvii, p. : ill. ; 23 cm.
  • Publisher: Binghamton, NY : The Haworth Information Press, c2003.

Content descriptions

General Note:
"Co-published simultaneously as The reference librarian, numbers 79/80, 2002/2003"
Bibliography, etc. Note:
Includes bibliographical references and index.
Formatted Contents Note:
Digital reference : an overview / Bill Katz -- Virtually yours : thoughts on where we have been and where we are going with virtual reference services in libraries / Diane Kresh -- The digital reference fallacy / R. David Lankes -- Bad moon rising : a candid examination of digital reference and what it means to the profession / Jonathan D. Lauer, Steve McKinzie -- Mediated online searching and digital reference / Amanda Spink -- Stocking the virtual ready reference collection / Danianne Mizzy, Elizabeth Tillapaugh Mahoney -- A checklist for starting and operating a digital reference desk / Ann Marie Breznay, Leslie M. Haas -- Hurry up and wait : observations and tips about the practice of chat reference / David S. Carter -- Communication strategies for instant messaging and chat reference services / Jody Condit Fagan, Christina M. Desai -- Real-time chat reference and the importance of text-chat / Steven Ovadia -- Opportunities for real-time digital reference service / Matthew R. Marsteller, Jackie Schmitt-Marsteller -- Usage and user analysis of a real-time digital reference service / Kelly M. Broughton -- Going where the students are : live/Web reference at Cal Poly Pomona / Kathleen Dunn, Ann Morgan -- Virtual reference at Duke : an informal history / Phil Blank -- Evaluating online real-time reference in an academic library : obstacles and recommendations / Jana Ronan, Patrick Reakes, Gary Cornwell -- Our experience with two virtual reference services at IUPUI University Library / Polly D. Boruff-Jones -- KANanswer : a collaborative statewide virtual reference pilot project / Marcia Stockham, Elizabeth Turtle, Eric Hansen -- Virtual reference services : the LSU libraries experience / Melanie E. Sims -- Ask a Penn State librarian, live : virtual reference service at Penn State / Susan A. Ware ... [et al.] -- Chat reference : one university's experience / Kathy A. Campbell, Marie F. Jones, Jerry Shuttle -- Going it alone : can a small/medium-sized library manage live online reference? / Joyce Ward ... [et al.].
Subject: n-us---
Electronic reference services (Libraries)
Reference services (Libraries) Information technology
Internet in library reference services
Academic libraries Reference services United States Case studies
Electronic reference services (Libraries) United States Case studies

Back To Results
Showing Item 3 of 3

Additional Resources