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Serving online customers : lessons for libraries from the business world  Cover Image Book Book

Serving online customers : lessons for libraries from the business world / Donald A. Barclay.

Barclay, Donald A., (author.).

Record details

  • ISBN: 9780810893177 (cloth : alk. paper)
  • ISBN: 0810893177 (cloth : alk. paper)
  • ISBN: 9780810887329 (pbk. : alk. paper)
  • ISBN: 0810887320 (pbk. : alk. paper)
  • Physical Description: vii, 223 pages : illustrations ; 24 cm
  • Publisher: Lanham : Rowman & Littlefield, [2014]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references and index.
Formatted Contents Note:
Living in the market : libraries and businesses -- What librarians can learn from the business literature -- Unlikely sources : what librarians can learn from the shady side of the Web -- Understanding the self-service experience in the online environment -- Services for remote users : librarians in search of a niche -- Online education : will the twenty-first century library be on board? -- Designing websites : trust and flow -- Artificial intelligence in the library : the time is some day (maybe) -- Assessment in the online environment : an unmet challenge.
Subject: Libraries and the Internet.
Library Web sites.
Libraries > Customer services.
Electronic reference services (Libraries)
Libraries and distance education.
Library users > Effect of technological innovations on.

Available copies

  • 1 of 1 copy available at State Library of Alabama.


  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
APLS 020.2854 BAR 31291002781761 REFERENCE Available -

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