Serving online customers lessons for libraries from the business world

Barclay, Donald A. (author.).

Record details

ISBN: 9780810893177 (cloth : alk. paper)
ISBN: 0810893177 (cloth : alk. paper)
ISBN: 9780810887329 (pbk. : alk. paper)
ISBN: 0810887320 (pbk. : alk. paper)
ISBN: 9780810887336 (electronic)
Physical Description: vii, 223 pages : illustrations ; 24 cm
Publisher: Lanham : Rowman & Littlefield, [2014]
Copyright: ©2014

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references and index.

Formatted Contents Note:

Living in the market : libraries and businesses -- What librarians can learn from the business literature -- Unlikely sources : what librarians can learn from the shady side of the Web -- Understanding the self-service experience in the online environment -- Services for remote users : librarians in search of a niche -- Online education : will the twenty-first century library be on board? -- Designing websites : trust and flow -- Artificial intelligence in the library : the time is some day (maybe) -- Assessment in the online environment : an unmet challenge.