Book
Serving online customers : lessons for libraries from the business world
Record details
- ISBN: 9780810893177 (cloth : alk. paper)
- ISBN: 0810893177 (cloth : alk. paper)
- ISBN: 9780810887329 (pbk. : alk. paper)
- ISBN: 0810887320 (pbk. : alk. paper)
- Physical Description: vii, 223 pages : illustrations ; 24 cm
- Publisher: Lanham : Rowman & Littlefield, [2014]
- Copyright: ©2014
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references and index. |
| Formatted Contents Note: | Living in the market : libraries and businesses -- What librarians can learn from the business literature -- Unlikely sources : what librarians can learn from the shady side of the Web -- Understanding the self-service experience in the online environment -- Services for remote users : librarians in search of a niche -- Online education : will the twenty-first century library be on board? -- Designing websites : trust and flow -- Artificial intelligence in the library : the time is some day (maybe) -- Assessment in the online environment : an unmet challenge. |
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Available copies
- 1 of 1 copy available at State Library of Alabama.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|
| LDR | 02231cam a2200409 i 4500 | ||
|---|---|---|---|
| 001 | 237474 | ||
| 003 | EG-AL | ||
| 005 | 20160822194144.0 | ||
| 008 | 140512t20142014mdua b 001 0 eng | ||
| 906 | . | ‡a7 ‡bcbc ‡corignew ‡d1 ‡eecip ‡f20 ‡gy-gencatlg | |
| 925 | 0 | . | ‡aacquire ‡b2 shelf copies ‡xpolicy default (ex.) ‡eclaim1 2014-12-29 ‡eclaim2 2015-04-30 ‡eto CAD 2015-08-26 |
| 955 | . | ‡bxk11 2014-05-12 ‡ixk11 2014-05-12 to Dewey ‡wxb07 2014-05-22 ‡axn11 2015-10-21 1 copy rec'd., to CIP ver. ‡frl09 2016-03-22 ; to CALM ‡txk18 2016-05-26 Copy 2 to CALM | |
| 010 | . | ‡a 2014015462 | |
| 020 | . | ‡a9780810893177 (cloth : alk. paper) | |
| 020 | . | ‡a0810893177 (cloth : alk. paper) | |
| 020 | . | ‡a9780810887329 (pbk. : alk. paper) | |
| 020 | . | ‡a0810887320 (pbk. : alk. paper) | |
| 020 | . | ‡z9780810887336 (electronic) | |
| 040 | . | ‡aDLC ‡beng ‡cDLC ‡erda ‡dDLC | |
| 042 | . | ‡apcc | |
| 050 | 0 | 0. | ‡aZ674.75.I58 ‡bB37 2014 |
| 082 | 0 | 0. | ‡a020.285/4678 ‡223 |
| 100 | 1 | . | ‡aBarclay, Donald A., ‡eauthor. |
| 245 | 1 | 0. | ‡aServing online customers : ‡blessons for libraries from the business world / ‡cDonald A. Barclay. |
| 264 | 1. | ‡aLanham : ‡bRowman & Littlefield, ‡c[2014] | |
| 264 | 4. | ‡c©2014 | |
| 300 | . | ‡avii, 223 pages : ‡billustrations ; ‡c24 cm | |
| 336 | . | ‡atext ‡2rdacontent | |
| 337 | . | ‡aunmediated ‡2rdamedia | |
| 338 | . | ‡avolume ‡2rdacarrier | |
| 504 | . | ‡aIncludes bibliographical references and index. | |
| 505 | 0 | . | ‡aLiving in the market : libraries and businesses -- What librarians can learn from the business literature -- Unlikely sources : what librarians can learn from the shady side of the Web -- Understanding the self-service experience in the online environment -- Services for remote users : librarians in search of a niche -- Online education : will the twenty-first century library be on board? -- Designing websites : trust and flow -- Artificial intelligence in the library : the time is some day (maybe) -- Assessment in the online environment : an unmet challenge. |
| 650 | 0. | ‡aLibraries and the Internet. | |
| 650 | 0. | ‡aLibrary Web sites. | |
| 650 | 0. | ‡aLibraries ‡xCustomer services. | |
| 650 | 0. | ‡aElectronic reference services (Libraries) | |
| 650 | 0. | ‡aLibraries and distance education. | |
| 650 | 0. | ‡aLibrary users ‡xEffect of technological innovations on. | |
| 901 | . | ‡a18149015 ‡bSystem Local ‡c237474 ‡tbiblio | |
