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Getting started with evaluation  Cover Image Book Book

Getting started with evaluation

Record details

  • ISBN: 9780838911952 (alk. paper)
  • ISBN: 0838911951 (pbk. : alk. paper)
  • Physical Description: x, 242 pages : illustrations ; 23 cm
  • Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2014.

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references and index.
Formatted Contents Note:
Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change.
Subject: Libraries > Evaluation.
Public services (Libraries) > Evaluation.
Library administration > Decision making.
Library statistics.
Libraries > Evaluation > Problems, exercises, etc.

Available copies

  • 1 of 1 copy available at State Library of Alabama.


  • 0 current holds with 1 total copy.
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Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
APLS 027.0029 HER 31291002840500 Stacks Available -

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