"Pearson IT certification"--Cover.

Includes index.

Laptops -- Smartphones, tablets, and other mobile devices -- Ports, protocols, and network devices -- SOHO networks and wireless protocols -- Networked hosts and network configuration -- Network types and networking tools -- Cables and connectors -- RAM and storage -- Motherboards and add-on cards -- CPUs -- Peripherals and power -- Custom PCs and common devices -- Printers and multifunction devices -- Cloud computing and client-side virtualization -- Computer troubleshooting 101 -- Troubleshooting motherboards, CPUs, RAM, and power -- Troubleshooting hard drives and RAID arrays -- Troubleshooting video issues and mobile devices -- Troubleshooting printers -- Troubleshooting wired and wireless network problems -- Operating system types and Window versions -- Operating system installation -- Microsoft command line tools -- Microsoft operating system features and tools -- Windows control panel utilities -- Windows networking and application installation -- Linux and macOS tools -- Physical and logical security -- Wireless security, malware, and social engineering -- Windows security settings and best practices -- Mobile device security -- Data destruction and SOHO security -- Troubleshooting Microsoft Windows -- Troubleshooting PC security issues and malware removal -- Troubleshooting mobile operating systems -- Documentation, change management, and disaster recovery -- Safety procedures and environmental controls -- Incident response, communication, and professionalism -- Basic scripting and remote access technologies -- Getting ready for the exams, and farewell.