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Service habits : 21 habits to transform your service culture  Cover Image Book Book

Service habits : 21 habits to transform your service culture

Scammell, Jaquie,, (author.).

Summary:

In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve. This is a must-read practical handbook on human relations in a world that demands service like never before. As a service leader, you know how to deliver on great results. But we've become so focused on systems and speed that we've forgotten service still is, and always will be, about building long-lasting relationships with our teams and our customers. In Service Habits, customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and those that limit it. Based on practices that have been used to improve thousands of people s relationships at work and with their customers, these habits will enhance your overall team performance and allow you to achieve incredible results by strengthening your relationships with the people you serve. In the book, you will learn to soften, slow down and be gentle when leading people. As a result, and despite the many distractions of the modern workplace, you will feel more energised, make fewer decisions from a place of fear, become more self-aware, be a better listener and increase trust and value in those you serve both internally and externally.

Record details

  • ISBN: 9781922611260 (paperback)
  • ISBN: 1922611263 (paperback)
  • Physical Description: 222 pages ; 21 cm
  • Edition: Second edition.
  • Publisher: Highett, VIC : Major Street Publishing, 2020.

Content descriptions

Formatted Contents Note:
Getting started -- Habits 1 and 2 : service fundamentals -- Habits 3 to 11 : know how you serve best -- Habits 12 to 20 : learn how other want to be served -- Habits 21 to 26 : balance your actions when serving -- Habit 27 : service practice.
Subject: Customer services.
Customer relations.
Service industries.
Organizational effectiveness.
Consumer satisfaction.
Interpersonal communications.
Consumer Behavior
Service à la clientèle.
Services (Industrie)
Efficacité organisationnelle.
Consommateurs > Satisfaction.
Consumer satisfaction.
Customer relations.
Customer services.
Organizational effectiveness.
Service industries.

Available copies

  • 1 of 1 copy available at State Library of Alabama.

Holds

  • 0 current holds with 1 total copy.
Show All Copies
Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
APLS 658.812 SCA 2020 31291002952123 PROFESSIONAL DEVELOPMENT Available -

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