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Perceptions of libraries and information resources : a report to the OCLC membership / principal contributors, Cathy De Rosa ... [et al.].
Resource discovery for the twenty-first century library : case studies and perspectives on the role of IT in user engagement and empowerment / edited by Simon McLeish.
Serving online customers : lessons for libraries from the business world / Donald A. Barclay.
Attracting, educating, and serving remote users through the Web : a how-to-do-it manual for librarians / edited by Donnelyn Curtis.
The public library : a photographic essay / Robert Dawson ; foreword by Bill Moyers ; afterword by Ann Patchett.
Crash course in dealing with difficult library customers / Shelley E. Mosley, Dennis C. Tucker, and Sandra Van Winkle.
Sustaining public access computing programs : technology and management competencies / editor, Betha Gutsche.
CD-ROM for library users : a guide to managing and maintaining user access / edited by Paul Nicholls and Pat Ensor.
Implementing web-scale discovery services : a practical guide for librarians / JoLinda Thompson.
Training skills for library staff / Barbara Allan ; revised and adapted by Barbara Moran, North American editor.

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