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Putting the user first : 30 strategies for transforming library services / by Courtney Greene McDonald.
How libraries and librarians help : a guide to identifying user-centered outcomes / Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton.
Managing facilities for results : optimizing space for services / Cheryl Bryan for the Public Library Association.
Serving families and children through partnerships : a how-to-do-it manual / Sandra Feinberg and Sari Feldman.
Planning our future libraries : blueprints for 2025 / Kim Leeder & Eric Frierson, editors.
Bare bones young adult services : tips for public library generalists / Renée J. Vaillancourt, Public Library Association [and] Young Adult Library Services Association.
Creating the customer-driven library : building on the bookstore model / Jeannette Woodward.
Practical evaluation techniques for librarians / Rachel Applegate.
Adult programs in the library / Brett W. Lear.
Getting started with evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.

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