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Results 1 - 9 of 9 (page 1 of 1)
The librarian's nitty-gritty guide to content marketing / Laura Solomon.
Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro and Mark L. Smith.
Serving online customers : lessons for libraries from the business world / Donald A. Barclay.
High tech, high touch : library customer service through technology / Lynn Jurewicz and Todd Cutler.
New routes to library success : 100+ ideas from outside the stacks / Elisabeth Doucett.
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin.
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
Libraries that build business : advancing small business and entrepreneurship in public libraries / edited by Megan Janicki, ALA Public Policy and Advocacy Office.
25 Latino craft projects / Ana-Elba Pavon, Diana Borrego.

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