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Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
Book
Book
| Call number: | 025.5 RUB | ||||||||
| Publisher: | New York : Neal-Schuman Publishers, c2000. | ||||||||
| ISBN: | 1555703720 | ||||||||
| Phys. Desc.: | xi, 99 p. ; 28 cm. | ||||||||
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1 of 1 copy available at State Library of Alabama.
