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Results 1 - 6 of 6 (page 1 of 1)
Customer relationship imprinting : the 6 elements that insure exceptional service without exception / Michael Barnett. for dummies / by Liz Kao and Jon Paz.
101 activities for delivering knock your socks off service / Performance Research Associates ; Ann Thomas and Jill Applegate.
Creating a customer experience-centric startup : a step-by-step framework / Thomas Suwelack, Manuel Stegemann, Feng Xia Ang.
The frictionless organization : deliver great customer experiences with less effort / Bill Price, David Jaffe.
The gold standard : giving your customers what they didn't know they wanted / Colin Cowie.

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