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Delivering knock your socks off service
Book
Book
| Call number: | 658.812 PER | ||||||||
| Publisher: | New York : American Management Association, �2012. | ||||||||
| ISBN: | 9780814417553 | ||||||||
| Edition: | 5th ed. | ||||||||
| Phys. Desc.: | xiii, 226 pages : illustrations ; 23 cm | ||||||||
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1 of 1 copy available at State Library of Alabama.
Digital customer service : transforming customer experience for an on-screen world
Book
Book
| Call number: | 658.812 DEL 2021 | ||||||||
| Publisher: | Hoboken, New Jersey : Wiley, [2021] | ||||||||
| ISBN: | 9781119841906 (hardcover) | ||||||||
| Phys. Desc.: | xxiv, 224 pages : illustrations ; 24 cm | ||||||||
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1 of 1 copy available at State Library of Alabama.
Training library staff and volunteers to provide extraordinary customer service
Book
Book
| Call number: | 020.7155 TOD 2006 | ||||||||
| Publisher: | New York : Neal-Schuman, c2006. | ||||||||
| ISBN: | 155570560X (alk. paper) | ||||||||
| Phys. Desc.: | viii, 160 p. ; 28 cm. | ||||||||
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1 of 1 copy available at State Library of Alabama.
Into their hearts and minds : 9 effective business strategies for the new customer
Book
Book
| Publisher: | New York : Wiley, 2002. |
| ISBN: | 0471216763 : HRD |
| Phys. Desc.: | p. cm. |
Journal of retail banking
Serials and magazines
Serials and magazines
| Publisher: | Arlington, Va. : Consumer Bankers Association in cooperation with the McIntire School of Commerce, University of Virginia, |
| ISSN: | 0195-2064 |
| Phys. Desc.: | v. : ill. ; 28 cm. |
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
Book
Book
| Call number: | 025.5 RUB | ||||||||
| Publisher: | New York : Neal-Schuman Publishers, c2000. | ||||||||
| ISBN: | 1555703720 | ||||||||
| Phys. Desc.: | xi, 99 p. ; 28 cm. | ||||||||
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1 of 1 copy available at State Library of Alabama.
High tech, high touch : library customer service through technology
Book
Book
| Call number: | 025.524 JUR | ||||||||
| Publisher: | Chicago : American Library Association, 2003. | ||||||||
| ISBN: | 0838908608 | ||||||||
| Phys. Desc.: | viii, 142 p. : ill. ; 25 cm. | ||||||||
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1 of 1 copy available at State Library of Alabama.
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
Book
Book
| Call number: | 658.8 ING | ||||||||
| Publisher: | New York : American Management Association, [2022] | ||||||||
| ISBN: | 140024272X | ||||||||
| Phys. Desc.: | xvi, 170 pages ; 23 cm | ||||||||
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1 of 1 copy available at State Library of Alabama.
The librarian's nitty-gritty guide to content marketing
Book
Book
| Call number: | 021.7 SOL | ||||||||
| Publisher: | Chicago : ALA Editions, An imprint of the American Library Association, 2016. | ||||||||
| ISBN: | 9780838914328 (print : alk. paper) | ||||||||
| Phys. Desc.: | pages cm | ||||||||
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1 of 1 copy available at State Library of Alabama.
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers
Book
Book
| Call number: | 025.1 LAU 2008 | ||||||||
| Publisher: | Chicago : American Library Association, 2008. | ||||||||
| ISBN: | 9780838909522 (alk. paper) | ||||||||
| Phys. Desc.: | xiv, 144 p. : ill. ; 28 cm. | ||||||||
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1 of 1 copy available at State Library of Alabama.
