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Results 1 - 10 of 16 (page 1 of 2)
Virtual reference best practices : tailoring services to your library
The virtual reference experience : integrating theory into practice
Going live : starting & running a virtual reference service
Library Web sites : creating online collections and services
Reference and information services : an introduction
Serving online customers : lessons for libraries from the business world
The virtual reference librarian's handbook
Chat reference : a guide to live virtual reference services

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