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Delivering satisfaction and service quality : a customer-based approach for libraries
Book
(2001.)
Book
(2001.)
Call Number: 025.52 HER
1 of 1 copy available at State Library of Alabama.
Assessing service quality : satisfying the expectations of library customers
Book
(1998.)
Book
(1998.)
Call Number: 025.5 HER
1 of 1 copy available at State Library of Alabama.
Getting started with evaluation
Book
(2014.)
Book
(2014.)
Call Number: 027.0029 HER
1 of 1 copy available at State Library of Alabama.
Reflecting on the future of academic and public libraries
Book
(2013.)
Book
(2013.)
Call Number: 027.473 REF
1 of 1 copy available at State Library of Alabama.
personal
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