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Results 1 - 6 of 6 (page 1 of 1)
Fight back and win! : how to work with business and get what you want / by Ellen Phillips.
Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze.
The frictionless organization : deliver great customer experiences with less effort / Bill Price, David Jaffe.
Service habits : 21 habits to transform your service culture / Jaquie Scammell.
The gold standard : giving your customers what they didn't know they wanted / Colin Cowie.

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