Book
Delivering satisfaction and service quality : a customer-based approach for libraries
Record details
- ISBN: 083890789X (alk. paper)
- Physical Description: xiv, 181 p. : forms ; 28 cm.
- Publisher: Chicago : American Library Association, 2001.
Content descriptions
| General Note: | Includes index. |
| Bibliography, etc. Note: | Bibliography: p. 171-175. |
Search for related items by subject
| Subject: | Reference services (Libraries) > United States > Management. Consumer satisfaction > United States. |
Available copies
- 1 of 1 copy available at State Library of Alabama.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| APLS | 025.52 HER | 31291002496451 | STACKS | Available | - |
| LDR | 01125cam a2200325 a 45e0 | ||
|---|---|---|---|
| 001 | 200044 | ||
| 003 | EG-AL | ||
| 005 | 20001115112048.0 | ||
| 008 | 000608s2001 ilua b 001 0 eng | ||
| 010 | . | ‡a 00044811 | |
| 035 | . | ‡a(OCoLC)ocm44502264 | |
| 040 | . | ‡aDLC ‡cDLC ‡dAKR ‡dC#P ‡dASL | |
| 020 | . | ‡a083890789X (alk. paper) | |
| 043 | . | ‡an-us--- | |
| 050 | 0 | 0. | ‡aZ711 ‡b.H455 2001 |
| 082 | 0 | 0. | ‡a025.5/2 ‡221 |
| 092 | . | ‡a025.52 ‡bHer | |
| 049 | . | ‡aASLM | |
| 100 | 1 | . | ‡aHernon, Peter. |
| 245 | 1 | 0. | ‡aDelivering satisfaction and service quality : ‡ba customer-based approach for libraries / ‡cPeter Hernon and John R. Whitman. |
| 260 | . | ‡aChicago : ‡bAmerican Library Association, ‡c2001. | |
| 300 | . | ‡axiv, 181 p. : ‡bforms ; ‡c28 cm. | |
| 504 | . | ‡aBibliography: p. 171-175. | |
| 500 | . | ‡aIncludes index. | |
| 650 | 0. | ‡aReference services (Libraries) ‡zUnited States ‡xManagement. | |
| 650 | 0. | ‡aConsumer satisfaction ‡zUnited States. | |
| 700 | 1 | . | ‡aWhitman, John R. |
| 949 | . | ‡hASLM ‡i31291002496451 | |
| 994 | . | ‡aE0 ‡bASL | |
| 999 | . | ‡a025.52 HER ‡wDEWEY ‡c1 ‡i31291002496451 ‡d9/29/2006 ‡e9/29/2006 ‡lSTACKS ‡mAPLS ‡n2 ‡rY ‡sY ‡tBOOK ‡u11/15/2000 ‡zB&T | |
| 901 | . | ‡ao44502264 ‡bOCLC ‡c200044 ‡tbiblio | |
