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Crash course in dealing with difficult library customers  Cover Image Book Book

Crash course in dealing with difficult library customers

Mosley, Shelley, 1950- (Author). Tucker, Dennis C. (Added Author). Van Winkle, Sandra (Added Author).

Summary:

"Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations"-- Provided by publisher.

Record details

  • ISBN: 9781610692830 (pbk.)
  • ISBN: 1610692837 (pbk.)
  • Physical Description: xii, 173 pages ; 28 cm
  • Publisher: Santa Barbara, California : Libraries Unlimited, a imprint of ABC-CLIO, LLC, [2014]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references (pages 163-166) and index.
Subject: Public services (Libraries) > United States.
Library users > United States.
Libraries > Public relations > United States.
Libraries > Security measures > United States.
Conflict management.
LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General.
LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Administration & Management.

Available copies

  • 1 of 1 copy available at State Library of Alabama.

Holds

  • 0 current holds with 1 total copy.
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