Includes bibliographical references and index.

Introduction -- Not being on your a-game -- Not beginning with the end in mind -- Not knowing your personal brand -- Not managing perceptions -- Not connecting and building relationships -- Not making appropriate small talk -- Meltdown of communication through technology use -- Not managing your social networking -- Lack of awareness of communication stallers and stoppers -- Making assumptions -- Not focusing on the details -- Not giving and receiving precise feedback -- Not adapting to different communication styles -- Not reacting professionally -- Bloopers and blunders : saying and doing the wrong thing -- Ask Kim & Kerry : answers to sticky situations -- Not communicating value -- Your action plan for continued success -- Index -- About the authors.