Conducting the reference interview : a how-to-do-it manual for librarians
"This book focuses on a key problem that occurs in a reference transaction at the very first step: finding out, quickly and efficiently what the user really wants to know. We offer readers a comprehensive way to tackle the problem though a multi-faceted approach that includes the following elements: explanatory text that summarizes key aspects of each topic together with relevant research on the topic; cases and exercises that allow for an interactive approach in learning new skills; and annotated bibliographies for further reading. Distinctive features include: 1. An approach that emphasizes teachable skills 2. Authentic examples from extensive research data 3. Cases and exercises useful for training 4. Engaging structure that draws the reader in 5. A detailed index that provides multiple ways to access the materials, including listings of cases and exercises. 6. A new feature New in the third edition will be input from practitioners on "Lessons Learned from My Most Difficult Reference Interview" - i.e., what happened, what they learned. We plan to ask some Super Reference Librarians--for example, some of the RUSA former presidents as well as other reference librarian friends--to provide vignettes, which in edited form we would locate in the section of the book to which they relate"-- Provided by publisher.
Record details
- ISBN: 9780838917275
- ISBN: 0838917275
- Physical Description: xx, 320 pages ; 28 cm.
- Edition: Third edition.
- Publisher: Chicago : ALA Neal-Schuman, 2019.
- Copyright: �2019
Content descriptions
Bibliography, etc. Note: | Includes bibliographical references and index. |
Formatted Contents Note: | Why bother with a reference interview? -- The first thirty seconds -- Finding out what they really want to know -- Beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview. |
Search for related items by subject
Search for related items by series
Available copies
- 1 of 1 copy available at State Library of Alabama.
Holds
- 0 current holds with 1 total copy.
Other Formats and Editions
Show Only Available Copies
Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
---|---|---|---|---|---|
APLS | 025.52 ROS | 31291002931861 | Stacks | Available | - |