Book
Communication and teamwork : an introduction for support staff
"Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service, teamwork, and communication. Using this handbook as a guide, Library Support Staff will be able to apply principles of teamwork by adapting the ALA-LSSC Standards of Communication and Teamwork"-- Provided by publisher.
Record details
- ISBN: 9781538107621
- ISBN: 1538107627
- ISBN: 9781538107638
- ISBN: 1538107635
- Physical Description: xix, 185 pages ; 26 cm.
- Publisher: Lanham, Maryland : Rowman & Littlefield, [2019]
- Copyright: ©2019
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references and index. |
| Formatted Contents Note: | Interpersonal relationships and teamwork -- Communication styles and needs -- Library climate, conflict, and resolution -- Effective communication skills -- Proactive customer service -- Verbal and nonverbal skills for positive interaction -- Teaming, decision-making, handling sensitive information -- Team member responsibilities -- Constructive feedback -- Project management. |
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| Genre: | Handbooks and manuals. |
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Available copies
- 1 of 1 copy available at State Library of Alabama.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| State Library of Alabama | 023.8 KEE | 31291002934717 | Stacks | Available | - |
