Library services for online patrons : a manual for facilitating access, learning, and engagement

Pitts, Joelle, (editor.). Bonella, Laura. (editor.). Coleman, Jason M., (editor.). Wathem, Adam, (editor.).

Summary:

"A practical blueprint for improving online services for library patrons who learn, study, and research online"-- Provided by publisher.

Record details

ISBN: 9781440859526
ISBN: 1440859523
Physical Description: xii, 200 pages : illustrations ; 24 cm
Publisher: Santa Barbara, California : Libraries Unlimited, [2019]

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references and index.

Formatted Contents Note:

Taking stock of your library / Stefanie Buck -- Learn about your patrons and set goals to serve them / Joelle E. Pitts -- Inclusive design / Joelle E. Pitts -- Reference for online patrons / Jason M. Coleman -- Instruction for online patrons / Natalie Haber -- Embedded librarianship / Elaine Sullo -- Relationship building / Karla Aleman -- Marketing services for online users / Laura Bonella -- Advocating for your online users / Laura Bonella -- Online access to public library services / Adam Wathen.