Includes bibliographical references and index.

Part I: Education, Skills, and Training -- Current Status of Reference Education in the Library and Information Science Curriculum / Elizabeth Mahoney, Lauren Reiter, and Diane Zabel -- New Look, Same Essence: The Enduring Value of Reference Librarianship / Aliqae Geraci and Kelly LaVoice -- Beyond the Checklist: Effective Onboarding and Training for Reference Services Success / Daniel Hickey -- Continuing Education for Reference/Public Service Librarians / Anne Langley -- Part II: Still Evolving Service Models -- Save the Time of the Reader: Using S.R. Ranganathan's Fourth Law as the Vision for the Future of Library Reference Services / Corey Seeman -- Reference Next / Marie L. Radford -- Do-It-Yourself Reference / Naomi Lederer -- Peer-to-Peer Reference Services in Academic Libraries / Hailley Fargo -- Public Library Reference Services in the 21st Century / Maria K. Burchill and John E. Kenney -- Part III: Collections -- Is the Print Reference Collection Dead? The Future and Value of Print Reference Collections / Melissa Gasparotto and Manuel Ostos -- Open Access Digital Projects and Their Relationship to Reference / Elizabeth Clarke -- From Print to Online: The Complexity of Licensing E-Reference Resources / Michael R. Oppenheim and Roxanne Peck -- Government Information in the Age of Trump / Christopher C. Brown -- Part IV: User Populations -- Environmental Scanning / Karen Sobel -- The Global Reach of Reference / Lisa Martin -- Part V: Assessment -- Methods and Approaches for Assessing Reference Services / Elizabeth Namei and Sarah Pickle -- Data in Context: Reconsidering Reference in an Academic Library / Harriet Lightman, Geoffrey Morse, and Susan Oldenburg.