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Barclay, Donald A.
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Cowie, Colin 1962-
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DeLisi, Rick
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Doucett, Elisabeth
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1
Delivering knock your socks off service
Book
Performance Associates, Inc.
Call number:
658.812 PER
Publisher:
New York : American Management Association, �2012.
ISBN:
9780814417553
Edition:
5th ed.
Phys. Desc.:
xiii, 226 pages : illustrations ; 23 cm
Location
Shelving Location
Call Number
Status
Location
APLS
Shelving Location
Stacks
Call Number
658.812 PER
Status
Available
1 of 1 copy available at State Library of Alabama.
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2
Digital customer service : transforming customer experience for an on-screen world
Book
DeLisi, Rick,
Call number:
658.812 DEL 2021
Publisher:
Hoboken, New Jersey : Wiley, [2021]
ISBN:
9781119841906 (hardcover)
Phys. Desc.:
xxiv, 224 pages : illustrations ; 24 cm
Location
Shelving Location
Call Number
Status
Location
APLS
Shelving Location
Stacks
Call Number
658.812 DEL 2021
Status
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1 of 1 copy available at State Library of Alabama.
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3
Training library staff and volunteers to provide extraordinary customer service
Book
Todaro, Julie Beth.
Call number:
020.7155 TOD 2006
Publisher:
New York : Neal-Schuman, c2006.
ISBN:
155570560X (alk. paper)
Phys. Desc.:
viii, 160 p. ; 28 cm.
Location
Shelving Location
Call Number
Status
Location
APLS
Shelving Location
STACKS
Call Number
020.7155 TOD 2006
Status
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1 of 1 copy available at State Library of Alabama.
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4
Into their hearts and minds : 9 effective business strategies for the new customer
Book
Grantham, Charles E.
Publisher:
New York : Wiley, 2002.
ISBN:
0471216763 : HRD
Phys. Desc.:
p. cm.
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5
Journal of retail banking
Serials and magazines
Publisher:
Arlington, Va. : Consumer Bankers Association in cooperation with the McIntire School of Commerce, University of Virginia,
ISSN:
0195-2064
Phys. Desc.:
v. : ill. ; 28 cm.
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6
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
Book
Rubin, Rhea Joyce.
Call number:
025.5 RUB
Publisher:
New York : Neal-Schuman Publishers, c2000.
ISBN:
1555703720
Phys. Desc.:
xi, 99 p. ; 28 cm.
Location
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Location
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Shelving Location
STACKS
Call Number
025.5 RUB
Status
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1 of 1 copy available at State Library of Alabama.
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7
High tech, high touch : library customer service through technology
Book
Jurewicz, Lynn.
Call number:
025.524 JUR
Publisher:
Chicago : American Library Association, 2003.
ISBN:
0838908608
Phys. Desc.:
viii, 142 p. : ill. ; 25 cm.
Location
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Call Number
Status
Location
APLS
Shelving Location
STACKS
Call Number
025.524 JUR
Status
Available
1 of 1 copy available at State Library of Alabama.
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8
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
Book
Inghilleri, Leonardo,
Call number:
658.8 ING
Publisher:
New York : American Management Association, [2022]
ISBN:
140024272X
Phys. Desc.:
xvi, 170 pages ; 23 cm
Location
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Call Number
Status
Location
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Shelving Location
Stacks
Call Number
658.8 ING
Status
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1 of 1 copy available at State Library of Alabama.
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9
The librarian's nitty-gritty guide to content marketing
Book
Solomon, Laura, 1967-
Call number:
021.7 SOL
Publisher:
Chicago : ALA Editions, An imprint of the American Library Association, 2016.
ISBN:
9780838914328 (print : alk. paper)
Phys. Desc.:
pages cm
Location
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Call Number
Status
Location
APLS
Shelving Location
REFERENCE
Call Number
021.7 SOL
Status
Available
1 of 1 copy available at State Library of Alabama.
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10
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers
Book
Laughlin, Sara, 1949-
Call number:
025.1 LAU 2008
Publisher:
Chicago : American Library Association, 2008.
ISBN:
9780838909522 (alk. paper)
Phys. Desc.:
xiv, 144 p. : ill. ; 28 cm.
Location
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Call Number
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Location
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Shelving Location
STACKS
Call Number
025.1 LAU 2008
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1 of 1 copy available at State Library of Alabama.
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Search Results Facets
Search Results List
personal
Barclay, Donald A.
(1)
Cowie, Colin 1962-
(1)
DeLisi, Rick
(1)
Doucett, Elisabeth
(1)
More
topic
Customer services
(17)
Consumer satisfaction
(4)
Customer relations
(4)
Management
(4)
Public services (Libraries)
(4)
Libraries
(3)
Organizational effectiveness
(3)
Businesspeople
(2)
Consommateurs
(2)
Consumer Behavior
(2)
Electronic commerce
(2)
Libraries and the Internet
(2)
Library Web sites
(2)
Public libraries
(2)
Satisfaction
(2)
Service industries
(2)
Service à la clientèle
(2)
Activity programs
(1)
Administration
(1)
Anger
(1)
Australian
(1)
Banks and banking
(1)
Business planning
(1)
Children's libraries
(1)
Civilization
(1)
Commerce Ѓelectronique
(1)
Computer security
(1)
Creative ability in business
(1)
Customer loyalty
(1)
Digital communications
(1)
Economic development
(1)
Effect of technological innovations on
(1)
Efficacité organisationnelle
(1)
Electronic reference services (Libraries)
(1)
Entrepreneurship
(1)
Gestion
(1)
Hispanic Americans
(1)
In-service training
(1)
Information technology
(1)
Internet
(1)
Internet dans l'administration publique
(1)
Internet in public administration
(1)
Internet marketing
(1)
Interpersonal communications
(1)
Libraries and adult education
(1)
Libraries and business
(1)
Libraries and community
(1)
Libraries and distance education
(1)
Libraries and industry
(1)
Libraries and readers
(1)
Library administration
(1)
Library employees
(1)
Library planning
(1)
Library users
(1)
Marketing
(1)
Multicultural education
(1)
Organizational change
(1)
Periodicals
(1)
Relationship marketing
(1)
Salesforce (Online service)
(1)
Service Ђa la clientЂele
(1)
Services (Industrie)
(1)
Services to Hispanic Americans
(1)
Small business
(1)
Social life and customs
(1)
Study and teaching
(1)
Success in business
(1)
Succès dans les affaires
(1)
SЃecuritЃe informatique
(1)
Technological innovations
(1)
Technologie de l'information
(1)
Total quality management
(1)
Transmission numЃerique
(1)
Fewer
seriestitle
--For dummies
(1)
Celebrating culture in your library
(1)
How-to-do-it manuals for libraries ; no. 100
(1)
name
Curtis Memorial Library (Brunswick, Me.)
(1)
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