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Results 1 - 7 of 7
(page 1 of 1)
Customer service excellence : a concise guide for librarians
Book
(1997.)
Book
(1997.)
Call Number: 025.5 WEI
1 of 1 copy available at State Library of Alabama.
Assessing service quality : satisfying the expectations of library customers
Book
(1998.)
Book
(1998.)
Call Number: 025.5 HER
1 of 1 copy available at State Library of Alabama.
Patron behavior in libraries : a handbook of positive approaches to negative situations
Book
(1996.)
Book
(1996.)
Call Number: 025.5 PAT
1 of 1 copy available at State Library of Alabama.
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
Book
(c2000.)
Book
(c2000.)
Call Number: 025.5 RUB
1 of 1 copy available at State Library of Alabama.
Putting service into library staff training : a patron-centered guide
Book
(1994.)
Book
(1994.)
Call Number: 023.809 BES
1 of 1 copy available at State Library of Alabama.
Dealing with difficult people in the library
Book
(1999.)
Book
(1999.)
Call Number: 025.5 WIL
1 of 1 copy available at State Library of Alabama.
Information is empowering : developing public library services for youth at risk
Book
(1992.)
Book
(1992.)
Call Number: 027.626 WEI
1 of 1 copy available at State Library of Alabama.
