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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers
Book
Book
| Call number: | 025.1 LAU 2008 | ||||||||
| Publisher: | Chicago : American Library Association, 2008. | ||||||||
| ISBN: | 9780838909522 (alk. paper) | ||||||||
| Phys. Desc.: | xiv, 144 p. : ill. ; 28 cm. | ||||||||
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1 of 1 copy available at State Library of Alabama.
The frictionless organization : deliver great customer experiences with less effort
Book
Book
| Call number: | 658.812 | ||||||||
| Publisher: | Oakland, CA : Berrett-Koehler Publishers, [2022] | ||||||||
| ISBN: | 9781523000142 (hardcover) | ||||||||
| Edition: | First edition. | ||||||||
| Phys. Desc.: | xvi, 280 pages ; 24 cm | ||||||||
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1 of 1 copy available at State Library of Alabama.
The gold standard : giving your customers what they didn't know they wanted
Book
Book
| Call number: | 658.812 COW 2021 | ||||||||
| Publisher: | [New York] : HarperCollins Leadership, an imprint of HarperCollins Focus LLC, [2021] | ||||||||
| ISBN: | 9781400224005 (hardcover) | ||||||||
| Phys. Desc.: | xxxiv, 204 pages ; 24 cm | ||||||||
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1 of 1 copy available at State Library of Alabama.
Strategies for e-service, e-governance, and cyber security : challenges and solutions for efficiency and sustainability
Book
Book
| Call number: | 658.872 STR 2022 | ||||||||
| Publisher: | Palm Bay, FL : Challenges and Solutions for Efficiency and Sustainability, 2022. | ||||||||
| ISBN: | 9781771889704 (hardcover) | ||||||||
| Edition: | 1st Edition. | ||||||||
| Phys. Desc.: | x, 240 pages ; 24 cm | ||||||||
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1 of 1 copy available at State Library of Alabama.
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