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Results 21 - 30 of 43 (page 3 of 5)
Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford.
Repositioning reference : new methods and new services for a new age / Laura Saunders, Lillian Rozaklis, and Eileen G. Abels.
The real story : a guide to nonfiction reading interests / Sarah Statz Cords ; edited By Robert Burgin.
The readers' advisory guide to nonfiction / Neal Wyatt.
Blueprint for a job center at your library / Bernice Kao and Megan Pittsley-Fox.
Chat reference : a guide to live virtual reference services / Jana Smith Ronan.
Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.
Envisioning the future of reference : trends, reflections, and innovations / Diane Zabel and Lauren Reiter, editors.
Implementing an inclusive staffing model for today's reference services : a practical guide for librarians / Julia K. Nims, Paula Storm, Robert Stevens.
Science and technology resources : a guide for information professionals and researchers / James E. Bobick and G. Lynn Berard.

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