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Alessio, Amy J.
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1
Customer service excellence : a concise guide for librarians
Book
Weingand, Darlene E.
Call number:
025.5 WEI
Publisher:
Chicago : American Library Association, 1997.
ISBN:
0838906893 (alk. paper)
Phys. Desc.:
xii, 136 p. : ill. ; 23 cm.
Location
Shelving Location
Call Number
Status
Location
APLS
Shelving Location
STACKS
Call Number
025.5 WEI
Status
Available
1 of 1 copy available at State Library of Alabama.
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2
Patron behavior in libraries : a handbook of positive approaches to negative situations
Book
Call number:
025.5 PAT
Publisher:
Chicago : American Library Association, 1996.
ISBN:
0838906621
Phys. Desc.:
viii, 160 p. ; 23 cm.
Location
Shelving Location
Call Number
Status
Location
APLS
Shelving Location
STACKS
Call Number
025.5 PAT
Status
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1 of 1 copy available at State Library of Alabama.
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3
Assessing service quality : satisfying the expectations of library customers
Book
Hernon, Peter.
Call number:
025.5 HER
Publisher:
Chicago : American Library Association, 1998.
ISBN:
0838934897 (alk. paper)
Phys. Desc.:
xvii, 243 p. : ill. ; 28 cm.
Location
Shelving Location
Call Number
Status
Location
APLS
Shelving Location
STACKS
Call Number
025.5 HER
Status
Available
1 of 1 copy available at State Library of Alabama.
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4
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
Book
Rubin, Rhea Joyce.
Call number:
025.5 RUB
Publisher:
New York : Neal-Schuman Publishers, c2000.
ISBN:
1555703720
Phys. Desc.:
xi, 99 p. ; 28 cm.
Location
Shelving Location
Call Number
Status
Location
APLS
Shelving Location
STACKS
Call Number
025.5 RUB
Status
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1 of 1 copy available at State Library of Alabama.
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5
Young adult nonfiction : a readers' advisory and collection development guide
Book
Fraser, Elizabeth, 1970-
Call number:
016.8088 FRA
Publisher:
Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC, [2020]
ISBN:
9781440869792
Phys. Desc.:
xv, 239 pages ; 26 cm
Location
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Call Number
Status
Location
APLS
Shelving Location
Stacks
Call Number
016.8088 FRA
Status
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1 of 1 copy available at State Library of Alabama.
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6
Novels in verse for teens : a guidebook with activities for teachers and librarians
Book
Krok, Lisa,
Call number:
808.8399 KRO
Publisher:
Santa Barbara, California : Libraries Unlimited, [2020]
ISBN:
9781440874932
Phys. Desc.:
ix, 151 pages : illustrations ; 24 cm
Location
Shelving Location
Call Number
Status
Location
APLS
Shelving Location
MODEL LIBRARY
Call Number
808.8399 KRO
Status
Available
1 of 1 copy available at State Library of Alabama.
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7
Mind-bending mysteries and thrillers for teens : a programming and readers' advisory guide
Book
Alessio, Amy J.
Call number:
027.626 ALE
Publisher:
Chicago : ALA Editions, an imprint of the American Library Association, 2014.
ISBN:
9780838912041
Phys. Desc.:
viii, 140 pages ; 23 cm
Location
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Call Number
Status
Location
APLS
Shelving Location
Stacks
Call Number
027.626 ALE
Status
Available
1 of 1 copy available at State Library of Alabama.
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8
Dealing with difficult people in the library
Book
Willis, Mark R.
Call number:
025.5 WIL
Publisher:
Chicago : American Library Association, 1999.
ISBN:
0838907601
Phys. Desc.:
ix, 195 p. ; 23 cm.
Location
Shelving Location
Call Number
Status
Location
APLS
Shelving Location
STACKS
Call Number
025.5 WIL
Status
Available
1 of 1 copy available at State Library of Alabama.
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9
Putting service into library staff training : a patron-centered guide
Book
Bessler, Joanne M.
Call number:
023.809 BES
Publisher:
Chicago : American Library Association, 1994.
ISBN:
0838934374
Phys. Desc.:
vi, 72 p. ; 22 cm.
Location
Shelving Location
Call Number
Status
Location
APLS
Shelving Location
STACKS
Call Number
023.809 BES
Status
Available
1 of 1 copy available at State Library of Alabama.
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10
The author event primer : how to plan, execute and enjoy author events
Book
Langemack, Chapple.
Call number:
021.26 LAN 2007
Publisher:
Westport, Conn. : Libraries Unlimited, 2007.
ISBN:
9781591583028 (alk. paper)
Phys. Desc.:
xi, 188 p. ; 23 cm.
Location
Shelving Location
Call Number
Status
Location
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Shelving Location
STACKS
Call Number
021.26 LAN 2007
Status
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1 of 1 copy available at State Library of Alabama.
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Search Results Facets
Search Results List
personal
Alessio, Amy J.
(1)
Bessler, Joanne M.
(1)
Booth, Heather 1978-
(1)
Cords, Sarah Statz 1974-
(1)
More
topic
Readers' advisory services
(8)
Books and reading
(7)
Libraries and readers
(6)
Libraries
(5)
Public libraries
(4)
Teenagers
(4)
Young adult literature
(4)
History and criticism
(3)
Special collections
(3)
Activity programs
(2)
Libraries and teenagers
(2)
Reading interests
(2)
Reference services
(2)
Security measures
(2)
Young adults' libraries
(2)
Anger
(1)
Animated films
(1)
Authors and readers
(1)
Bibliography
(1)
Christian fiction
(1)
Christian fiction, American
(1)
Christians
(1)
Comic books, strips, etc
(1)
Communication in library science
(1)
Cultural programs
(1)
Customer services
(1)
Detective and mystery stories
(1)
Evaluation
(1)
Fiction in libraries
(1)
Graphic novels
(1)
Libraries and community
(1)
Library education (Continuing education)
(1)
Library employees
(1)
Library personnel management
(1)
Marketing
(1)
Novels in verse
(1)
Public relations
(1)
Reading promotion
(1)
School libraries
(1)
Study and teaching (Middle school)
(1)
Study and teaching (Secondary)
(1)
Training of
(1)
Translations into English
(1)
Young adult fiction in libraries
(1)
Fewer
seriestitle
ALA readers' advisory series
(2)
Genreflecting advisory series
(2)
ALA editions
(1)
How-to-do-it manuals for libraries ; no. 100
(1)
More
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