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Delivering satisfaction and service quality : a customer-based approach for libraries
Book
Book
| Call number: | 025.52 HER | ||||||||
| Publisher: | Chicago : American Library Association, 2001. | ||||||||
| ISBN: | 083890789X (alk. paper) | ||||||||
| Phys. Desc.: | xiv, 181 p. : forms ; 28 cm. | ||||||||
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1 of 1 copy available at State Library of Alabama.
Assessing service quality : satisfying the expectations of library customers
Book
Book
| Call number: | 025.5 HER | ||||||||
| Publisher: | Chicago : American Library Association, 1998. | ||||||||
| ISBN: | 0838934897 (alk. paper) | ||||||||
| Phys. Desc.: | xvii, 243 p. : ill. ; 28 cm. | ||||||||
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1 of 1 copy available at State Library of Alabama.
Getting started with evaluation
Book
Book
| Call number: | 027.0029 HER | ||||||||
| Publisher: | Chicago : ALA Editions, an imprint of the American Library Association, 2014. | ||||||||
| ISBN: | 9780838911952 (alk. paper) | ||||||||
| Phys. Desc.: | x, 242 pages : illustrations ; 23 cm | ||||||||
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1 of 1 copy available at State Library of Alabama.
Reflecting on the future of academic and public libraries
Book
Book
| Call number: | 027.473 REF | ||||||||
| Publisher: | Chicago : ALA Editions, an imprint of the American Library Association, 2013. | ||||||||
| ISBN: | 9780838911877 (paper) | ||||||||
| Phys. Desc.: | xiv, 242 pages ; 23 cm | ||||||||
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1 of 1 copy available at State Library of Alabama.
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