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personal
Barclay, Donald A.
(1)
Cowie, Colin 1962-
(1)
DeLisi, Rick
(1)
Doucett, Elisabeth
(1)
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topic
Customer services
(17)
Consumer satisfaction
(4)
Customer relations
(4)
Management
(4)
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seriestitle
--For dummies
(1)
Celebrating culture in your library
(1)
How-to-do-it manuals for libraries ; no. 100
(1)
name
Curtis Memorial Library (Brunswick, Me.)
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1
Delivering knock your socks off service
Book
Performance Associates, Inc.
Call number:
658.812 PER
Publisher:
New York : American Management Association, �2012.
ISBN:
9780814417553
Edition:
5th ed.
Phys. Desc.:
xiii, 226 pages : illustrations ; 23 cm
Location
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Call Number
Status
Location
APLS
Shelving Location
Stacks
Call Number
658.812 PER
Status
Available
1 of 1 copy available at State Library of Alabama.
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2
Digital customer service : transforming customer experience for an on-screen world
Book
DeLisi, Rick,
Call number:
658.812 DEL 2021
Publisher:
Hoboken, New Jersey : Wiley, [2021]
ISBN:
9781119841906 (hardcover)
Phys. Desc.:
xxiv, 224 pages : illustrations ; 24 cm
Location
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Call Number
Status
Location
APLS
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Stacks
Call Number
658.812 DEL 2021
Status
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1 of 1 copy available at State Library of Alabama.
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3
Training library staff and volunteers to provide extraordinary customer service
Book
Todaro, Julie Beth.
Call number:
020.7155 TOD 2006
Publisher:
New York : Neal-Schuman, c2006.
ISBN:
155570560X (alk. paper)
Phys. Desc.:
viii, 160 p. ; 28 cm.
Location
Shelving Location
Call Number
Status
Location
APLS
Shelving Location
STACKS
Call Number
020.7155 TOD 2006
Status
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1 of 1 copy available at State Library of Alabama.
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4
Into their hearts and minds : 9 effective business strategies for the new customer
Book
Grantham, Charles E.
Publisher:
New York : Wiley, 2002.
ISBN:
0471216763 : HRD
Phys. Desc.:
p. cm.
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5
Journal of retail banking
Serials and magazines
Publisher:
Arlington, Va. : Consumer Bankers Association in cooperation with the McIntire School of Commerce, University of Virginia,
ISSN:
0195-2064
Phys. Desc.:
v. : ill. ; 28 cm.
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6
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
Book
Rubin, Rhea Joyce.
Call number:
025.5 RUB
Publisher:
New York : Neal-Schuman Publishers, c2000.
ISBN:
1555703720
Phys. Desc.:
xi, 99 p. ; 28 cm.
Location
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STACKS
Call Number
025.5 RUB
Status
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1 of 1 copy available at State Library of Alabama.
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7
High tech, high touch : library customer service through technology
Book
Jurewicz, Lynn.
Call number:
025.524 JUR
Publisher:
Chicago : American Library Association, 2003.
ISBN:
0838908608
Phys. Desc.:
viii, 142 p. : ill. ; 25 cm.
Location
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Call Number
Status
Location
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Shelving Location
STACKS
Call Number
025.524 JUR
Status
Available
1 of 1 copy available at State Library of Alabama.
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8
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
Book
Inghilleri, Leonardo,
Call number:
658.8 ING
Publisher:
New York : American Management Association, [2022]
ISBN:
140024272X
Phys. Desc.:
xvi, 170 pages ; 23 cm
Location
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Call Number
Status
Location
APLS
Shelving Location
Stacks
Call Number
658.8 ING
Status
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1 of 1 copy available at State Library of Alabama.
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9
The librarian's nitty-gritty guide to content marketing
Book
Solomon, Laura, 1967-
Call number:
021.7 SOL
Publisher:
Chicago : ALA Editions, An imprint of the American Library Association, 2016.
ISBN:
9780838914328 (print : alk. paper)
Phys. Desc.:
pages cm
Location
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Call Number
Status
Location
APLS
Shelving Location
REFERENCE
Call Number
021.7 SOL
Status
Available
1 of 1 copy available at State Library of Alabama.
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10
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers
Book
Laughlin, Sara, 1949-
Call number:
025.1 LAU 2008
Publisher:
Chicago : American Library Association, 2008.
ISBN:
9780838909522 (alk. paper)
Phys. Desc.:
xiv, 144 p. : ill. ; 28 cm.
Location
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Location
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Shelving Location
STACKS
Call Number
025.1 LAU 2008
Status
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1 of 1 copy available at State Library of Alabama.
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Search Results Facets
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personal
Barclay, Donald A.
(1)
Cowie, Colin 1962-
(1)
DeLisi, Rick
(1)
Doucett, Elisabeth
(1)
More
topic
Customer services
(17)
Consumer satisfaction
(4)
Customer relations
(4)
Management
(4)
More
seriestitle
--For dummies
(1)
Celebrating culture in your library
(1)
How-to-do-it manuals for libraries ; no. 100
(1)
name
Curtis Memorial Library (Brunswick, Me.)
(1)
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