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Customer service excellence : a concise guide for librarians
Book
Book
| Call number: | 025.5 WEI | ||||||||
| Publisher: | Chicago : American Library Association, 1997. | ||||||||
| ISBN: | 0838906893 (alk. paper) | ||||||||
| Phys. Desc.: | xii, 136 p. : ill. ; 23 cm. | ||||||||
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1 of 1 copy available at State Library of Alabama.
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
Book
Book
| Call number: | 025.5 RUB | ||||||||
| Publisher: | New York : Neal-Schuman Publishers, c2000. | ||||||||
| ISBN: | 1555703720 | ||||||||
| Phys. Desc.: | xi, 99 p. ; 28 cm. | ||||||||
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1 of 1 copy available at State Library of Alabama.
Patron behavior in libraries : a handbook of positive approaches to negative situations
Book
Book
| Call number: | 025.5 PAT | ||||||||
| Publisher: | Chicago : American Library Association, 1996. | ||||||||
| ISBN: | 0838906621 | ||||||||
| Phys. Desc.: | viii, 160 p. ; 23 cm. | ||||||||
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1 of 1 copy available at State Library of Alabama.
Putting service into library staff training : a patron-centered guide
Book
Book
| Call number: | 023.809 BES | ||||||||
| Publisher: | Chicago : American Library Association, 1994. | ||||||||
| ISBN: | 0838934374 | ||||||||
| Phys. Desc.: | vi, 72 p. ; 22 cm. | ||||||||
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1 of 1 copy available at State Library of Alabama.
Dealing with difficult people in the library
Book
Book
| Call number: | 025.5 WIL | ||||||||
| Publisher: | Chicago : American Library Association, 1999. | ||||||||
| ISBN: | 0838907601 | ||||||||
| Phys. Desc.: | ix, 195 p. ; 23 cm. | ||||||||
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1 of 1 copy available at State Library of Alabama.
Assessing service quality : satisfying the expectations of library customers
Book
Book
| Call number: | 025.5 HER | ||||||||
| Publisher: | Chicago : American Library Association, 1998. | ||||||||
| ISBN: | 0838934897 (alk. paper) | ||||||||
| Phys. Desc.: | xvii, 243 p. : ill. ; 28 cm. | ||||||||
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1 of 1 copy available at State Library of Alabama.
