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Results 1 - 4 of 4 (page 1 of 1)
The reference interview today : negotiating and answering questions face to face, on the phone, and virtually / Dave Harmeyer.
Reference and information services : an introduction / Kay Ann Cassell, Uma Hiremath.
Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford.
Envisioning the future of reference : trends, reflections, and innovations / Diane Zabel and Lauren Reiter, editors.

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