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Delivering satisfaction and service quality : a customer-based approach for libraries
Book
Book
| Call number: | 025.52 HER | ||||||||
| Publisher: | Chicago : American Library Association, 2001. | ||||||||
| ISBN: | 083890789X (alk. paper) | ||||||||
| Phys. Desc.: | xiv, 181 p. : forms ; 28 cm. | ||||||||
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1 of 1 copy available at State Library of Alabama.
The frictionless organization : deliver great customer experiences with less effort
Book
Book
| Call number: | 658.812 | ||||||||
| Publisher: | Oakland, CA : Berrett-Koehler Publishers, [2022] | ||||||||
| ISBN: | 9781523000142 (hardcover) | ||||||||
| Edition: | First edition. | ||||||||
| Phys. Desc.: | xvi, 280 pages ; 24 cm | ||||||||
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1 of 1 copy available at State Library of Alabama.
The gold standard : giving your customers what they didn't know they wanted
Book
Book
| Call number: | 658.812 COW 2021 | ||||||||
| Publisher: | [New York] : HarperCollins Leadership, an imprint of HarperCollins Focus LLC, [2021] | ||||||||
| ISBN: | 9781400224005 (hardcover) | ||||||||
| Phys. Desc.: | xxxiv, 204 pages ; 24 cm | ||||||||
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1 of 1 copy available at State Library of Alabama.
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