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Delivering satisfaction and service quality : a customer-based approach for libraries
Book
Book
| Call number: | 025.52 HER | ||||||||
| Publisher: | Chicago : American Library Association, 2001. | ||||||||
| ISBN: | 083890789X (alk. paper) | ||||||||
| Phys. Desc.: | xiv, 181 p. : forms ; 28 cm. | ||||||||
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1 of 1 copy available at State Library of Alabama.
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