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Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
Book
Book
| Call number: | 658.8 ING | ||||||||
| Publisher: | New York : American Management Association, [2022] | ||||||||
| ISBN: | 140024272X | ||||||||
| Phys. Desc.: | xvi, 170 pages ; 23 cm | ||||||||
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1 of 1 copy available at State Library of Alabama.
The frictionless organization : deliver great customer experiences with less effort
Book
Book
| Call number: | 658.812 | ||||||||
| Publisher: | Oakland, CA : Berrett-Koehler Publishers, [2022] | ||||||||
| ISBN: | 9781523000142 (hardcover) | ||||||||
| Edition: | First edition. | ||||||||
| Phys. Desc.: | xvi, 280 pages ; 24 cm | ||||||||
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1 of 1 copy available at State Library of Alabama.
The gold standard : giving your customers what they didn't know they wanted
Book
Book
| Call number: | 658.812 COW 2021 | ||||||||
| Publisher: | [New York] : HarperCollins Leadership, an imprint of HarperCollins Focus LLC, [2021] | ||||||||
| ISBN: | 9781400224005 (hardcover) | ||||||||
| Phys. Desc.: | xxxiv, 204 pages ; 24 cm | ||||||||
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1 of 1 copy available at State Library of Alabama.
Service habits : 21 habits to transform your service culture
Book
Book
| Call number: | 658.812 SCA 2020 | ||||||||
| Publisher: | Highett, VIC : Major Street Publishing, 2020. | ||||||||
| ISBN: | 9781922611260 (paperback) | ||||||||
| Edition: | Second edition. | ||||||||
| Phys. Desc.: | 222 pages ; 21 cm | ||||||||
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1 of 1 copy available at State Library of Alabama.
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