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Results 1 - 10 of 19 (page 1 of 2)
Delivering knock your socks off service / Performance Research Associates ; artwork by John Bush ; edited by Ann Thomas and Jill Applegate.
Digital customer service : transforming customer experience for an on-screen world / Rick DeLisi, Dan Michaeli.
Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro and Mark L. Smith.
Journal of retail banking.
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin.
High tech, high touch : library customer service through technology / Lynn Jurewicz and Todd Cutler.
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze.
The librarian's nitty-gritty guide to content marketing / Laura Solomon.
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

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