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Results 11 - 19 of 19 (page 2 of 2)
The frictionless organization : deliver great customer experiences with less effort / Bill Price, David Jaffe.
Serving online customers : lessons for libraries from the business world / Donald A. Barclay.
New routes to library success : 100+ ideas from outside the stacks / Elisabeth Doucett.
Salesforce.com for dummies / by Liz Kao and Jon Paz.
The gold standard : giving your customers what they didn't know they wanted / Colin Cowie.
Service habits : 21 habits to transform your service culture / Jaquie Scammell.
Libraries that build business : advancing small business and entrepreneurship in public libraries / edited by Megan Janicki, ALA Public Policy and Advocacy Office.
25 Latino craft projects / Ana-Elba Pavon, Diana Borrego.
Strategies for e-service, e-governance, and cyber security : challenges and solutions for efficiency and sustainability / edited by Bhaswati Sahoo, PhD (continuing), Ranbindra Narayana, PhD, Behera, Sasmita Rani Samanta, PhD, Prasant Kumar Pattnaik, PhD.

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